LATEST ADM-261 TEST COST & ADM-261 TRAINING KIT

Latest ADM-261 Test Cost & ADM-261 Training Kit

Latest ADM-261 Test Cost & ADM-261 Training Kit

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Tags: Latest ADM-261 Test Cost, ADM-261 Training Kit, New ADM-261 Test Notes, ADM-261 Test Assessment, Exam ADM-261 Study Guide

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If you want to pass the exam in the shortest time, our ADM-261 study materials can help you achieve this dream. Our ADM-261 learning quiz according to your specific circumstances, for you to develop a suitable schedule and learning materials, so that you can prepare in the shortest possible time to pass the exam needs everything. If you use our ADM-261 training prep, you only need to spend twenty to thirty hours to practice our ADM-261 study materials, then you are ready to take the exam and pass it successfully.

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a comprehensive exam that measures one's knowledge and skills in administering and configuring the Salesforce Service Cloud platform. ADM-261 exam covers a wide range of topics, including case management, knowledge management, contact center management, omni-channel routing, service entitlements, and analytics. To prepare for the exam, candidates should have experience working with the Service Cloud platform and take advantage of the training resources offered by Salesforce. Passing the exam is a significant achievement that can lead to new career opportunities and increase earning potential.

Passing the ADM-261 exam is a significant achievement for professionals who work with the Salesforce Service Cloud platform. It demonstrates their expertise in using the platform to manage customer service and support operations, and their ability to design and implement effective solutions that meet the needs of their organization. Service Cloud Administration certification can also open up new career opportunities, such as consulting or management roles, and increase earning potential.

Salesforce ADM-261 Certification is a valuable credential that demonstrates expertise in managing Service Cloud solutions within the Salesforce platform. It is recognized globally and can lead to career advancement and increased earning potential. Service Cloud Administration certification exam covers a range of topics, including case management, knowledge management, service entitlements, and analytics. Candidates who pass the exam will have the skills and knowledge needed to effectively configure and manage Service Cloud solutions for their organizations.

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Salesforce ADM-261 Training Kit - New ADM-261 Test Notes

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Salesforce Service Cloud Administration Sample Questions (Q25-Q30):

NEW QUESTION # 25
A new customer to Salesforce is considering implementing a customer portal. The customer has millions of users and plans to evaluate a high-volume customer portal.
What is a key consideration when configuring a customer portal?

  • A. Users can download and view content
  • B. Users can be part of a case team
  • C. Users are not associated with a role in the hierarchy
  • D. Users cannot own records

Answer: C


NEW QUESTION # 26
The cost of service forUniversal Containers contact centers has steadily increased.
What solution should a consultant recommend to help reduce the cost of service? (Choose 2)

  • A. Enable Chatter for agent collaboration
  • B. Enable Ideas in a customer portal
  • C. Enable Live Agent to handle incoming service inquiries
  • D. Create auto-response templates for incoming emails

Answer: A,C


NEW QUESTION # 27
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a newdefect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

  • A. Use Chatter case feed and case teams to monitor cases
  • B. Use an assignment rule to assign new cases to the product manager
  • C. Use a workflow rule to send an email to the product manager
  • D. Use an escalation rule to move cases into the product manager queue

Answer: C


NEW QUESTION # 28
Which native Service Cloud solution is used for case satisfaction surveys?

  • A. Enable the case survey auto-response rule
  • B. Check the survey option in the case settings
  • C. Create a Web-to-case form with a custom case typeof survey
  • D. Enable the case survey option on the case object

Answer: C


NEW QUESTION # 29
Universal Containers is using the Service Cloud Console for managing cases. They would like to add the Salesforce SoftPhone to enable click-to-dial capability. What needs to be configured for the SoftPhone to work in Salesforce?; Choose 3 answers

  • A. Use Apex to create an adapter to work with third-party CTI systems
  • B. Create a SoftPhone layout and assign to user profiles
  • C. Install an adapter fromAppExchange to work with third-party CTI systems
  • D. Assign the Salesforce users to the Call Center.
  • E. Assign the Salesforce CTI license to Salesforce users

Answer: B,C,D


NEW QUESTION # 30
......

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