QUIZ 2025 SALESFORCE LATEST SERVICE-CLOUD-CONSULTANT: EXAM SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT SIMULATOR ONLINE

Quiz 2025 Salesforce Latest Service-Cloud-Consultant: Exam Salesforce Certified Service cloud consultant Simulator Online

Quiz 2025 Salesforce Latest Service-Cloud-Consultant: Exam Salesforce Certified Service cloud consultant Simulator Online

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Salesforce Service-Cloud-Consultant Certification Exam is a prestigious certification for professionals who want to validate their skills and knowledge in the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is designed for consultants, administrators, architects, and developers who have experience in implementing and managing customer service solutions using the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam tests the candidate's understanding of best practices, design considerations, and implementation strategies for customer service solutions on the Salesforce platform.

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Latest Service-Cloud-Consultant Practice Questions, Service-Cloud-Consultant Passguide

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Salesforce Service-Cloud-Consultant Exam is an advanced-level certification that validates the candidate's knowledge and skills in the Salesforce Service Cloud platform. It is a challenging exam that requires extensive knowledge of the Service Cloud features and functionalities, and passing the exam can significantly boost the candidate's career prospects. If you are a Salesforce professional looking to specialize in the Service Cloud domain, then the Salesforce Certified Service Cloud Consultant certification is the perfect credential to showcase your expertise.

Salesforce Certified Service cloud consultant Sample Questions (Q17-Q22):

NEW QUESTION # 17
Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

  • A. Entitlement processes, contracts, milestones, and milestone actions
  • B. Entitlement processes, contracts, contract line Items, and entitlements
  • C. Entitlement processes, contract line items, milestones, and entitlements
  • D. Entitlement processes, milestones, milestone actions, and entitlements

Answer: D

Explanation:
Entitlement processes, milestones, milestone actions, and entitlements are features that can be configured to ensure the contracted service level requirements for its clients are being met. Entitlements define the levels of support that customers are eligible to receive based on their products, service contracts, or warranties.
Entitlement processes define the timeline and steps required to deliver support to customers. Milestones define the critical steps in the support process, such as first response time or resolution time, and track whether they are completed on time. Milestone actions define the automated actions that occur when a milestone is approaching, violated, or completed, such as sending email notifications, assigning cases to queues or users, or changing field values. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up and Manage Entitlements and Milestones


NEW QUESTION # 18
Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles
while taking calls. The company needs to migrate the existing knowledge base of documents and images into
Salesforce. Which step will be required fort he implementation? Choose 3 answers

  • A. Create a single CSV file, including all article types
  • B. Load all articles with the Apex data loader tool
  • C. Create HTML files referencing image to be uploaded
  • D. Create multiple CSV files, one for each article type
  • E. Match each new article to an existing article type

Answer: C,D,E


NEW QUESTION # 19
A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they use?

  • A. Web to Case
  • B. Email to Case
  • C. On Demand Email to Case
  • D. Community

Answer: B


NEW QUESTION # 20
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

  • A. Use Chatter case feed and case teams to monitor cases
  • B. Use an escalation rule to move cases into the product manager queue
  • C. Use a workflow rule to send an email to the product manager
  • D. Use an assignment rule to assign new cases to the product manager

Answer: C


NEW QUESTION # 21
Which advantage does Salesforce provide with the OpenCTI framework?

  • A. Agents can use telephony on a wide range of browsers and operating systems while only developing once.
  • B. Developers can integrate with any telephony platform available with minimal need for customization.
  • C. Agents can run their softphone at the operating system level, embedded in the task bar or system tray.

Answer: A

Explanation:
Salesforce's OpenCTI framework offers the significant advantage of cross-platform compatibility for telephony integration. This means that developers can create a telephony solution that works across various browsers and operating systems without needing to customize for each environment. This capability ensures that agents have a consistent telephony experience regardless of their chosen hardware or software, enhancing efficiency and reducing development overhead.


NEW QUESTION # 22
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